Customer Service

To reach the store directly or if you have any questions in regards to your online order: 800.874.4788 — To place a direct order over the phone please call: 781.935.3344 ext 237.


Delivery times are not guaranteed. Shipping and Delivery is subject to change and will be determined at the time of order.

  • Free shipping on product orders over $250.00.
  • Shipping charges will be calculated at the time of processing.
  • Orders placed over the weekend will be processed on Monday. Additional charges may accrue on Priority and Overnight shipping if multiple attempts are made for delivery.
  • All orders are shipped UPS. Please allow up to 48 hours for order processing. There is no UPS Ground delivery to Hawaii and Alaska; orders must be shipped Next Day Air or 2nd Day Air. No international orders are accepted at this time.


Product returns are accepted within 14 days of purchase for refund or credit with a receipt. All sales are final on blow out sale products. Equipment returns are accepted within 14 days of purchase for refund or credit with a receipt to include 35% restocking fee. Shipping fees are non refundable.

For online orders, please call 800.874.4788 to request a return. For all other purchases and orders, please call 781.935.3344 ext. 237 to request a return.


Professional Pricing is open to licensed professionals only. All professional license numbers will be verified by the proper state board.’

Please note:

We will not process/charge your credit card or ship your order if we cannot verify your professional license number. If you have created a new account and have placed an order, please expect 2-4 days for us to verify your professional license number and prepare your shipment.


All Massachusetts sales orders are taxable unless a sales tax resale certificate (Form ST-4) is provided. To request a Form ST-4, speak to our customer service representative. Please be reminded that all professional items and equipment are taxable.


There is a $25.00 fee on any returned check. This fee is in addition to the original check amount.


*Catherine Hinds Company reserves the right to make changes at any time without notice.