Free UPS Ground Shipping on Orders of $250 or more (Exclusions may apply)

Customer Service

Store Location:
300 Wildwood Ave., Woburn, MA 01801
(P) 781.935.3344
(F) 781.932.6215

SHIPPING & DELIVERY

Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

All orders are shipped UPS. Please allow up to 7 business days for order processing. There is no UPS Ground delivery to Hawaii and Alaska; orders must be shipped Next Day Air or 2nd Day Air. No international orders are accepted at this time.

RETURNS 

Returns are accepted within 14 days of purchase for refund or credit with a receipt. All returns must be approved by management. Please call 781.935.3344 ext.237 to request a return. Shipping charges are non-refundable unless it is an error by Catherine Hinds Company. All products and equipment sold by Catherine Hinds Company are subject to the manufacturer’s warranty. All sales are final on books, special orders, customized orders, bulk orders and equipment.