Direct Ordering
Call 781.935.3344 x237 


Return Policy

Product returns are accepted within 14 days of purchase for refund or credit with a receipt. All sales are final on clearance items.  Scrub must be unworn with tags still attached.  Equipment returns are accepted within 14 days of purchase for refund or credit with a receipt to include 35% restocking fee.

For online orders, please call 800.874.4788 to request a return. For all other purchases and orders, please call 781.935.3344 ext.237 to request a return.

*Policies are subject to change without notice.

Professional Pricing
Professional Pricing is open to licensed professionals only. All professional license numbers will be verified by the proper state board.

Please note:
We will not process/charge your credit card or ship your order if we cannot verify your professional license number.
If you have created a new account and have placed an order please expect 2-4 days for us to verify your professional license number and prepare your shipment.


Sales Tax
All Massachusetts sales orders are taxable unless a sales tax resale certificate (Form ST-4) is provided. To request a Form ST-4, speak to our customer service representative. Please be reminded that all professional items and equipment are taxable.


Returned Checks
There is a $25.00 fee on any returned check. This fee is in addition to the original check amount.


All orders are shipped UPS. Please allow up to 48 hours for order processing. There is no UPS Ground delivery to Hawaii and Alaska; orders must be shipped Next Day Air or 2nd Day Air. No international orders are accepted at this time.


*It is the responsibility of the buyer to make sure that she or he enters the address correctly at checkout. We cannot guarantee address changes once the order is processed due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

*Catherine Hinds Company reserves the right to make changes at any time without notice.